Failed to create a new username.

Error Message: Failed to create new user. User may have already existed but I couldn't find on my user list.

Solution #1

• Kindly ensure that you're using the Super admin account to perform this.
• Restart Xilnex application and try again.

Solution #2

• Use Xilnex Portal to create the user.

Solution #3

• If the error persists, most likely this username is registered with another company. Kindly advise the staff to reach out to the previous company for removal.
• You may also submit a request to us for further assistance.

Solution #4

• May consider creating a new email for registering it as the username in Xilnex. Find out more here.