Failed to connect to the network (application offline)

Issue:

- Xilnex unable to go online at the login page.
- System prompts that the Xilnex is in offline mode however the internet is connected.
- Sync is not moving.
- Application is offline despite force sync a couple of times.

Description

• The network may be unstable.
• Network connection might not be optimized.

Solutions #1

• Restart the modem/router.
• Restart the machine.

Solution #2

• Disable IPV6. Follow this guide here.
• Setup Google DNS. Follow this guide here.

Solution #3

If your network is maintained by a private domain (such as mall, hospital, offices rather than the commercial ISP like TM, Maxi or TIME), kindly contact your IT or the network department to whitelist these IP's below:

168.63.232.229;
13.67.58.215;
13.76.90.161;
207.46.233.54;
*.azurewebsites.net;
*.cloudapp.net

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